Return Policy

Last updated: March 22, 2026

We run a clear policy. Read this before ordering so you know exactly what to expect.

Fix-It Promise (Wrong Item / Damaged / Defective on Arrival)

If you receive the wrong item, or an item arrives damaged/defective, contact us within 7 days of delivery. Include your order number and photos. We will resolve it with a replacement, refund, or store credit depending on the situation.

Returns for Eligible Items

For eligible non-custom, non-final-sale items, we may accept returns within 30 days of delivery if the item is:

Unused/unworn, in original condition
In original packaging (when applicable)
Free of stains, odors, and signs of use

Open-Box / Tested Electronics

Open-box/tested items have condition details listed on the product page. Unless otherwise stated on the product page:

Change-of-mind returns: not accepted after delivery
Dead-on-arrival or not-as-described issues: covered under the Fix-It Promise above

Custom / Made-to-Order Items

Custom and made-to-order items are final sale due to customization. No returns or exchanges unless the item arrives damaged or incorrect.

How to Start a Return or Issue

Email shoptmot@gmail.com with:

Order number
Item name(s)
Reason
Photos (required for damage/defect claims)

Refund Method and Timing

If a refund is approved, it is issued to the original payment method. Refund processing time may vary by bank/payment provider.

Return Shipping

If we made an error (wrong item, damaged, defective), we cover return/replacement shipping.
If you’re returning an eligible item for another reason, return shipping is your responsibility.

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